FAQ

What is Brands Exclusive?

Brands Exclusive is Australia’s go-to destination for the style-savvy shopper.

How can you offer premium products at such exclusive prices?

We work closely with each brand partner to ensure the best possible prices for our members. We also don’t stock inventory, allowing us to save on warehouse costs and pass the savings straight to our members

Are the products genuine?

100%. We source our products directly from brand manufacturers or distributors, which is why we can guarantee you’re getting the real deal.

Does membership cost anything? Are there any obligations or conditions?

Membership is completely free and there are no obligations or commitments to buy. You simply have to be over 18 years old.

Why should I become a member? What are the benefits to me?

  • Becoming a member of Brands Exclusive will grant you instant insider access to exclusively-priced collections from premium brands.
  • We’ll keep you up-to-date with our latest collections through regular email notifications to ensure you never miss out.
  • Your personal data is completely secure, and we don’t store any bank or credit card information.
  • Our website offers an intuitive and enjoyable way to shop. If you have any questions, our customer service team is always happy to help.

How do I know that a sales event is on?

We send regular emails to inform our members about are latest collections. The email includes information about the brands and products on sale, as well as the other savings on offer.

Be sure to keep your contact details up-to-date to ensure you don’t miss out!

How long are the sales events on Brands Exclusive for a particular brand?

Our collections are typically live between four and seven days. The sale of individual pieces lasts as long as the product is available, so it’s always good to get in early!

Are the prices fixed throughout a sale?

Yes, prices remain fixed from start to finish during all our sales events. We aim to ensure all our members have the same opportunities throughout an event, although stock is limited - so members cannot hold items in their shopping cart. It really is first come, most stylish!

Why are some products sold out?

We secure the best available deals for our members. This means that products can sometimes sell so fast that the demand exceeds available supply. Any sold out items will be noted as such on our site. Your best chance to secure your desired product is to place your orders as early as you can.

If I add a product to my shopping bag, does Brands Exclusive reserve the product for me?

Your item will be reserved for 20 minutes, however when you add something new to your shopping bag you are awarded another 20 minutes. When your bag expires, all your items will be saved in My Favourites, however at this point they’re available for other members to purchase. We’d love to keep the pieces on hold for you forever, however what makes our offers so exclusive is how limited they are!

How can I sell my products on Brands Exclusive?

We’re always interested in partnering with leading brands. Working with us is easy, risk-free and requires almost no work from the supplier. The process looks like this: We agree on sale terms and timing. We then reserve stock for the short duration of the campaign (5-7 days) and gather samples so that we can develop the images and content for the sales campaign.

We work closely with the supplier to ensure they are 100% satisfied with the way we present their products. Please don’t hesitate to contact us for more information at support@brandsexclusive.com.au.

What is the connection between Brands Exclusive and AussieCommerce?

Brands Exclusive is part of Australia’s leading ecommerce group, AussieCommerce. With offices in Melbourne and Sydney and buying offices across the world, AussieCommerce has 300 employees who are passionate about creating the best customer experience possible. Other brands within the AussieCommerce Group include The Home, pop, The Active, Luxury Escapes, The Gourmet, and Cudo.

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